1. Introduction

These terms and conditions (the “Terms”) govern your access to and use of [Store Name]’s e‑commerce website and mobile services (collectively, the “Honest MADE”). By ordering products from [Store Name] you confirm that you have read, understand and agree to these Terms. If you do not agree, please do not use the Website.

Local language requirement: Indonesian law requires that consumer contracts be presented in Bahasa Indonesiarouse.com. A Bahasa Indonesia version of these Terms is available on our Website. If there is any inconsistency between the English and Bahasa Indonesia versions, the Bahasa Indonesia version will prevail.

2. Definitions

3. Eligibility

1. Age and capacity. You must be at least 18 years old and have the legal capacity to enter into a binding contract under Indonesian law. If you are using our services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.
2. Territorial limitation. We sell and deliver Products only within the territory of the Republic of Indonesia. Orders from outside Indonesia or requests for delivery to addresses outside Indonesia will not be accepted.

4. Ordering Process

1. Account registration. You may browse the Website without registering, but you must create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials.
2. Order submission. By submitting an order via the Website you make an offer to purchase the selected Products at the stated price, including any applicable taxes and delivery charges. You will receive an email acknowledging your order; this acknowledgment is not acceptance.
3. Order acceptance. We will accept your order once payment is confirmed and the Products are dispatched. We reserve the right to refuse or cancel any order for legitimate reasons such as unavailability of stock or suspicion of fraud. We will notify you if your order is refused and refund any payment received.

5. Pricing and Payment

1. Prices. Prices are displayed in Indonesian Rupiah (IDR) and include value‑added tax (VAT) unless stated otherwise. Although we strive for accuracy, errors in pricing may occur. If we discover an error in the price of Products you ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.
2. Payment methods. We accept payment via the methods indicated on the Website (e.g., bank transfer, credit/debit cards, e‑wallets). Payment must be made in full at the time of order. We use third‑party payment processors; you agree to abide by any terms of these processors.
3. Security. We implement reasonable security measures to protect your payment information. However, you acknowledge that no online transaction is completely secure and agree that we are not liable for damages arising from unauthorized access unless caused by our negligence.

6. Delivery

1. Territory. Delivery is available only within Indonesia.
2. Shipping fees and times. Shipping costs and estimated delivery times will be displayed at checkout. Delivery times are estimates and commence from the date of dispatch. We are not responsible for delays caused by courier services or events beyond our control.
3. Receipt. You must ensure that someone is present at the delivery address to receive the order. Upon delivery, title to and risk in the Products transfer to you.

7. Returns and Refunds

1. Defective or incorrect Products. If the Products you receive are defective or do not match your order, please contact us within 7 days of receipt. In accordance with Indonesian consumer protection law, you have the right to receive non‑defective goods or a refundglobalcompliancenews.com. We will arrange for the return and replacement or refund at no extra cost.
2. Change‑of‑mind returns. We are not required by law to accept returns if you change your mind. Nevertheless, we may at our discretion accept returns of unopened Products in their original packaging within 7 days of receipt. Shipping costs for change‑of‑mind returns are your responsibility.
3. Procedure. To request a return, contact us via the channels listed in section 14. Returns must be accompanied by proof of purchase. Refunds (when applicable) will be processed using the original payment method within a reasonable time.
4. Prohibited clauses. Indonesian consumer protection law prohibits clauses that transfer all responsibility to the consumer or allow businesses to refuse product returns outrightglobalcompliancenews.com. Our return policy is designed to comply with these rules.

8. Warranties and Disclaimers

1. Product descriptions. We attempt to describe and display Products as accurately as possible. However, the colours you see may vary depending on your device.
2. No guarantee of availability. We do not guarantee that any Product will be in stock at the time you place your order. We reserve the right to limit quantities or discontinue Products at any time.
3. Disclaimer. To the extent permitted by law, the Website and Products are provided “as is” and “as available.” We make no warranties of any kind, express or implied, regarding the Website’s operation or the information, content or Products included on the Website except as expressly stated in these Terms.

9. Limitation of Liability

1. Scope. Nothing in these Terms excludes or limits liability which cannot be excluded under applicable Indonesian law, including liability for death or personal injury caused by negligence and liability for defective products.
2. Indemnity. Subject to paragraph 1 above, our maximum liability to you arising out of or in connection with your use of the Website or purchase of Products (whether in contract, tort or otherwise) is limited to the price paid for the relevant Products.
3. Consumer protection. We do not include any clauses that transfer our responsibilities to you or allow us to unilaterally change the terms without notification globalcompliancenews.com.

10. User Accounts and Conduct

1. Account responsibility. You are responsible for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use.
2. Prohibited conduct. You agree not to: (a) use the Website for any unlawful purpose; (b) interfere with the Website’s operation; (c) post false, misleading or defamatory content; (d) upload viruses or other harmful code.
3. User‑generated content. If you post reviews or other content on the Website, you grant us a non‑exclusive, royalty‑free right to use, reproduce and publish that content for promotional purposes. You are responsible for ensuring that your content does not violate any laws or third‑party rights. Indonesian regulations require us to provide governance terms for user‑generated content and complaint mechanismsrouse.com.

11. Intellectual Property

1. Ownership. All content on the Website (text, graphics, logos, images, software) is owned or licensed by Honest MADE. This content is protected by Indonesian and international intellectual property laws.
2. License. We grant you a limited, non‑exclusive, non‑transferable license to access and use the Website for personal, non‑commercial use. You may not reproduce, modify or exploit any part of the Website without our express written consent.

12. Privacy and Data Protection

1. Personal data. We collect and process personal data in accordance with Indonesian laws governing personal data in electronic systemsrouse.com. We will obtain your consent for any collection, processing, analysis, retention or disclosure of personal datarouse.com.
2. Data retention. Electronic commerce operators are required to retain data related to financial transactions for at least 10 years and non‑financial transaction data for at least 5 yearsrouse.com. We will comply with these retention periods unless a longer retention period is required by law.
3. Cross‑border data transfer. If we transfer your personal data outside Indonesia, we will provide pre‑ and post‑notification to the Indonesian Ministry of Communication and Informatics, as requiredrouse.com.
4. Data breaches. In the event of a personal data breach, we will notify you within 14 daysrouse.com.
5. Marketing communications. We will obtain your consent before using your personal contact information for marketing. You may opt out at any timerouse.com.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including natural disasters, war, civil unrest, government regulations, labor disputes, or disruption of transport or utilities.

14. Amendments

1. Change of terms. We may modify these Terms from time to time to reflect changes in law or business practices. Indonesian law prohibits imposing new or revised terms unilaterally without notificationglobalcompliancenews.com. We will notify you of any material changes by posting the updated Terms on the Website and indicating the “Effective Date.” Your continued use of the Website after such changes constitutes your acceptance.
2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Governing Law and Dispute Resolution

1. Governing law. These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of the Republic of Indonesia.
2. Dispute resolution. If a dispute arises, you may contact us using the details below to attempt to resolve the issue amicably. If the dispute cannot be resolved through negotiation, it shall be referred to the courts of the Republic of Indonesia, which shall have exclusive jurisdiction.

16. Contact Information

If you have any questions about these Terms, please contact us:

• Email: info@honest-made.com
• Customer service phone: +6282247755291
• Postal address: Honest MADE, Kuta, Lombok, Indonesia.

Disclaimer: These Terms and Conditions are provided for general information purposes only and do not constitute legal advice. While we have summarised key requirements of Indonesian consumer protection and e‑commerce lawsglobalcompliancenews.comrouse.com, you should consult qualified legal counsel to ensure that your specific business and contracts comply with all applicable regulations.